Privacy policy

Last updated: January 9, 2026

1. Introduction

This Privacy Policy (“Policy”) explains how WATCHINGON (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, purchase from, or otherwise interact with our services, or communicate with us in any way.

If our Terms of Service conflict with this Policy, this Policy governs with respect to the collection, processing, and disclosure of personal information.

Please read this Policy carefully. By accessing or using our services, you acknowledge that you have read this Policy and understand that your information may be collected, used, and disclosed as described herein.

2. Personal Information We Collect or Process

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another individual. It does not include information that is anonymized or de-identified so it cannot reasonably be linked to an individual.

Depending on how you interact with our services, where you live, and what the law permits or requires, we may collect or process the following categories of personal information (including inferences drawn from such information where permitted by law):

  • Contact details: name, address, billing address, shipping address, phone number, email address

  • Financial/payment information: payment card details, bank/financial account information, transaction details, payment confirmations and related payment data

  • Account information: username, password, security questions, preferences and settings

  • Transaction information: items viewed, added to cart/wishlist, purchased, returned, exchanged, or cancelled, and purchase history

  • Communications: information you include when contacting customer support or communicating with us

  • Device information: device, browser, network connection, IP address and other unique identifiers

  • Usage information: how and when you interact with or navigate our services

3. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: when you create an account, place an order, contact us, or otherwise provide information

  • Automatically through the services: via cookies and similar technologies when you use our services or visit our website

  • Service providers: when we engage vendors to perform services on our behalf (e.g., payment processing, analytics, customer support, cloud storage, fulfillment, shipping)

  • Partners or other third parties: including business and marketing partners, as applicable

4. How We Use Personal Information

We may use personal information for the following purposes:

  • Provide, personalize, and improve the services: process payments and orders, manage accounts, send account/order notifications, arrange shipping, support returns/exchanges, post reviews, and provide personalized recommendations

  • Marketing and advertising: send promotional communications (email/SMS/mail) and display advertisements based on your activity and interests

  • Security and fraud prevention: authenticate accounts, secure transactions, detect/investigate suspicious or unlawful activity, and protect public safety and our services

  • Communicate with you: provide customer support, respond to inquiries, and maintain our business relationship

  • Legal reasons: comply with applicable laws, respond to lawful requests, support legal proceedings, and enforce or investigate potential violations of our policies

5. How We Disclose Personal Information

We may disclose personal information for legitimate purposes in the following situations:

  • With Shopify, vendors, and service providers that perform services on our behalf (e.g., IT, payments, analytics, customer support, cloud storage, fulfillment, shipping)

  • With business and marketing partners to provide marketing services and advertising (partners may use your information according to their own privacy notices)

  • At your direction or with your consent, including when you request a feature or integrate social media widgets/logins

  • With affiliates or within our corporate group

  • In connection with business transactions such as mergers, acquisitions, or bankruptcy

  • To comply with legal obligations and to protect or defend the services, our rights, users, or others

6. Relationship with Shopify

Our services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the services to provide and improve the platform. Information you submit may be transferred to Shopify and relevant third parties, and may be processed outside your country of residence.

We may also use certain Shopify-enhanced features to help protect, grow, and improve our business. In such cases, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify.

For Shopify’s privacy information and portal, see:


https://privacy.shopify.com/en

7. Third-Party Websites and Links

Our services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties. Please review their policies and terms before providing information.

8. Children’s Data

Our services are not intended for minors, and we do not knowingly collect personal information from minors in your jurisdiction. If you are a parent/guardian and believe a child provided personal information to us, please contact us to request deletion.

9. Security and Retention

No security measure is perfect, and we cannot guarantee “perfect security.” Avoid sending sensitive information through insecure channels.

We retain personal information for as long as necessary to maintain your account, provide services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

10. Your Rights and Choices

Depending on where you live, you may have certain rights regarding personal information (rights may be limited and not absolute):

  • Right to access/know

  • Right to delete

  • Right to correct

  • Right to data portability (in certain situations)

  • Marketing preferences: you may opt out of promotional emails at any time (non-promotional messages about your account/orders may still be sent)

We may need to verify your identity before processing requests. Where permitted, you may appoint an authorized agent to submit requests on your behalf with appropriate proof of authorization.

11. Complaints

If you have concerns about how we handle personal information, please contact us. Depending on your location, you may have the right to lodge a complaint with a data protection authority.

12. International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required (e.g., transfers from the EEA/UK), we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.

13. Changes to This Policy

We may update this Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated Policy and revise the “Last updated” date.

14. Contact

If you have questions about this Policy or wish to exercise your rights, contact us at: